Here you can read our policies!

1. Cancellation Policy: Sessions will be cancelled by the coaching team only if the rain becomes consistently heavy and the courts are deemed to be unsafe. In such cases, players will have their session credited on their profile with 28 days grace in which to use it.

2. Communication: However, MetroTennis recognises that not everyone is happy to play in wet or damp conditions and so we undertake to inform players registered for a group or private session via text no later than 1 hour before the scheduled start of the session if there's a possibility of rain exceeding 50% at the time of the scheduled lesson. All decisions about rain conditions will be based on the BBC weather app. At this point players have the option to reschedule their lesson for another day within a 28 days window by contacting Metro Tennis before the start of the session. This proactive approach allows players and, in the case of juniors, their guardians to plan accordingly.

3. Safety Measures: Coaches will manage sessions carefully in slippery conditions, utilizing controlled activities like basket feeding and drills to mitigate the risk of injuries.

4. Adaptability: Coaches will assess weather conditions during sessions and may take players indoors based on safety considerations. If junior sessions are interrupted by rain, coaches will ensure players remain safe and supervised until parents/ carers arrive to collect.

5. Off-Court Sessions: In case outdoor sessions need to be cancelled at the last minute or concluded early due to weather conditions, coaches will conduct off-court technical, tactical, and sport psychology sessions to make up the time. These include match analysis, educating players on the history and rules of tennis, and facilitating goal-setting discussions

Organisation & Responsibilities
MetroTennis has established the following levels of responsibility and authority for Health & Safety within MetroTennis:

MetroTennis Director has full responsibility for managing health, safety and security matters for MetroTennis venues.

MetroTennis Director has overall responsibility for all matters relating to health and safety within all venues and in relation to the activities delivered. He will oversee day-to-day health and safety issues

Each venue will provide MetroTennis with their own Health & Safety Policy so that MetroTennis can follow this when on site.

MetroTennis will advise their staff on any Health & Safety matters and will ensure that they have a copy of their venue’s Health & Safety Policy and that it is implemented efficiently.

All MetroTennis Staff have a responsibility for Health & Safety whilst at the venue premises and whilst undertaking any duties on behalf of MetroTennis.

MetroTennis will advise their staff on any Health & Safety matters and will ensure that they have a copy of their venue’s Health & Safety Policy and that it is implemented efficiently.

Failure on the part of any MetroTennis employee to comply with these and any other MetroTennis’s rules regarding health, safety and welfare at work is regarded by MetroTennis as a serious matter and may result in disciplinary action being taken against offenders.

IndividualHealth &Safety Duties Employees have their own specific responsibilities to ensure the welfare of one another, children, visitors and other persons who may be affected by their activities. The Health & Safety at Work Act etc 1974 and the Management of Health and Safety at Work Regulations 1999 apply to them as well. Employees must:

Take reasonable care of their own and others health and safety.
Co-operate with their employers.
Carry out activities in accordance with training and instructions.
Ensure safe procedures are followed.
Inform the employer of any serious risks.
Check the areas are safe and equipment is in a safe condition.
Be aware of and abide by the terms of MetroTennis Health & Safety Policy.
Co-operate fully with the MetroTennis coaches and staff regarding issues relating to Health & Safety.
Be aware of the significant hazards they may face when carrying out their jobs and of any control measures implemented by the venue or MetroTennis to reduce risk.
Make themselves familiar with their venue’s emergency evacuation procedures and the location of fire fighting equipment and alarm call-points in all coaching areas.
Follow agreed safety and security rules and procedures.
Report all accidents, incidents or damage to property to MetroTennis Director, whether anyone is injured or not, and co-operate fully with any subsequent inquiry, and obtain treatment for any injuries received at work.
Take safety and security suggestions to MetroTennis Director.
Ensure children and visitors under their care obtain treatment for any injuries received during their time at camp.
Notify MetroTennis Director of any persistent discomfort in their work environment which could lead to an injury.
Notify MetroTennis Director of any shortcomings in the health, safety and security arrangements, especially giving immediate notification of any situation which might present a serious and imminent danger.
Take reasonable care for the health, safety and security of all who may be affected by their acts and omissions, including themselves.
Ensure that anything provided in the interests of health, safety and welfare is not intentionally or recklessly interfered with or misused.
Inform MetroTennis Director before any significant or newly identified hazard is about to be introduced.

Health&SafetyDuties of MetroTennis Coaches MetroTennis Coaches have a responsibility to ensure that the areas of activity and their staff are safe. Certain activities and areas present identified or identifiable risks. The MetroTennis coaches should have written regulations and guidelines to ensure as far as reasonably practicable, safe practices, procedures and environments.

Specific responsibilities of The MetroTennis Coaches are:

To understand the requirements of The MetroTennis Health & Safety Policy and to ensure that all staff working under their direction understand the practical aspects of this Policy.

To ensure that their sessions is run according to their standards laid out in this Policy. The MetroTennis coaches will co-operate with the MetroTennis Director to ensure suitable and sufficient communication to enable relevant health and safety legislation to be both implemented and monitored.

To ensure, in consultation with the MetroTennis Director, that employees are adequately trained to conduct the tasks they are undertaking.

To undertake regular inspections of the workplace to ensure a safe and secure environment and report defects to the MetroTennis Director.

In consultation with the MetroTennis Director, to ensure that effective Risk Assessments of the workplace are undertaken at least annually, and are recorded and actioned.
To ensure Risk Assessments are carried out in relation to any new activities carried out at the venue before each activity takes place and that risks identified are reported to the MetroTennis Director for action.

To ensure adequate supervision for children during activities.

To ensure that a regular audit of agreed Health & Safety procedures is carried out and that procedures are being followed.

To ensure that any accidents, near misses or dangerous occurrences are reported, investigated and remedial action undertaken when identified.

Undertake regular consultation with staff on Health & Safety issues.

To lead by example in developing a health, safety and security culture, to help maintain the interest and enthusiasm of all staff.

To ensure all new employees undertake a Health & Safety induction to their session venue prior to or on their first day of work.

To ensure that any visitors to a MetroTennis venue are properly registered and monitored whilst on the premises in accordance with The MetroTennis Health & Safety Policy.

To ensure that all Health & Safety documentation is kept and maintained as required.

To ensure that all equipment is maintained in a safe condition.

Displaying a copy of MetroTennis Liability Insurance Certificate on The MetroTennis information board.

To post relevant warning signs where appropriate.

Health& SafetyDuties ofthe Health& SafetyOfficer The MetroTennis Director acts as the Health & Safety Officer for MetroTennis and deals with matters raised by the Health and Safety Executive, the Fire Brigade and any other relevant authority concerning Health, Safety and Welfare matters at MetroTennis at its venues. The Health and Safety Officer is responsible for:

Understanding the main requirements of the Health & Safety at Work Act 1974 and MetroTennis Health & Safety Policy.

To ensure that MetroTennis coaches are regularly updated on Health & Safety issues.
To ensure that MetroTennis coaches understand and implement the Health & Safety Policy.

To set MetroTennis Health & Safety Policy and ensure the effectiveness of this Policy and that it is subject to regular review.

Coordinating Health & Safety training.

Carrying out safety inspections and periodic audits.

In consultation with MetroTennis staff to ensure that effective Risk Assessments of each venue are undertaken at least annually and are recorded and actioned.

Investigating matters concerning safety raised by any member of staff, child or parent and where necessary take relevant action.

Liaison with statutory bodies on Health & Safety matters.

Providing adequate funds, materials, equipment and human resources to meet MetroTennis safety requirements.

Ensuring adequate insurance cover is met and maintained.

To maintain interest and enthusiasm for Health and Safety amongst all employees.

To ensure that Health & Safety responsibilities are correctly assigned within MetroTennis.

Health& SafetyDuties ofFirst Aiders
The First Aider at each venue is responsible to the MetroTennis Director for:

Maintaining up-to-date records of all medical conditions of children and staff at their venue. This information will be found on the register for children and in the MetroTennis’s Policies Folder for all staff.

Ensure that all relevant staff are aware of medical conditions requiring special attention during the sessions and camps and medical vulnerabilities.

Ensuring the First Aid kit(s) is/are maintained at their site and that the contents of the first aid kit complies with current regulations, keeping an end of camp check on the first aid kit.

Administering to and monitoring any person that requires first aid.

Maintaining the Incident Logs and reviewing incidents and near misses, reporting to MetroTennis Director on trends and actions taken or required to reduce the level of incidents.
Ensuring equipment in the First Aid kit is adequately maintained and if anything needs replacing communicate to MetroTennis Director.

Keeping staff advised of changes to First Aid Regulations and ensuring compliance.

PolicyImplementation MetroTennis, in recognising the duties imposed on it by the Management of Health & Safety at Work Regulations 1992 and the wider duties imposed by common law, will identify hazards presenting risk to persons at its venues or affected by its activities and assess those risks accordingly.

In doing so, MetroTennis will seek to eliminate, reduce or control such risks and conduct periodic reviews.

Specifically, in order to implement its Health & Safety Policy, MetroTennis will:

Ensure that Health & Safety is a formal agenda item at all meetings - whether these be National, Regional or Venue specific.

Ensure that the Health & Safety Policy is reviewed at least annually.

Ensure that adequate Risk Assessments are conducted and documented for all work involving potentially significant risks.

Ensure that all employees are provided with the opportunity to raise Health & Safety issues.

Any comments or issues relating to this policy or any Health & Safety issues should be raised with MetroTennis Director.

First Aid The First Aid arrangements adhere to the Department for Education Good Practice Guide “Supporting Pupils with Medical Needs” 1996. First Aid Equipment is found in each of the sessions (Southfields LTC, schools or other venues) even if they are at different venues. Please see each venues Policy as to where the First Aid kit will be kept. The contents of the first aid kits will comply with current regulations with recorded checks at the end of each session and contents replaced as required by MetroTennis.

MetroTennis will ensure there are adequate First Aiders at each of its venues - at least one person in each of the venues.
A full list of first aiders for each venue will be kept in the MetroTennis’s Policies Folder at each venue and Head Office will hold a list of all first aid trained staff.

MetroTennis Director will maintain a log of all first aid treatment administered at their venue and Head Office will maintain a copy of this for all venues.

The First Aider will administer and monitor any person requiring first aid. Parents will inform MetroTennis if medication is required when they book their children in, by completing the Details of Medical Conditions section on the booking form, parents are allowing staff to administer the medication.

MetroTennis coach and staff at each venue will maintain an up-to-date list of any vulnerable individuals (staff or pupils) and any specific medication requirements, allergies or specific medical information that may be required in the event of an incident or emergency. Head Office will also have a copy of this information.

The MetroTennis coaches at each venue maintains a list of emergency contacts for pupils and staff. Head Office keeps this information for all sessions.

Children with specific medical conditions will be made known to their coach or teacher.

Staff with specific medical conditions will be made known to the Director so that their safety can be protected in emergency situations.

The particulars of an accident must be recorded on the Incident Log Form and sent to Head Office at the end of the sessions.

First Aid
Children in need of first aid should be treated by the closest First Aider. The MetroTennis Director should immediately be informed of any accidents and they will inform parents or Head Office if necessary.

Depending on the severity of the injury, the child may require hospital treatment. If the treatment is not urgent, the parents should be contacted and requested to collect their child and take them to hospital. In urgent cases, an ambulance should be called.

An ambulance should not be called without consultation with the MetroTennis Director or Head Office.

No child should be sent to hospital without being accompanied by a member of staff. On no account should staff use their private cars to take a child to hospital.

Food Safety
No food is provided by MetroTennis. Children and staff are required to bring in packed lunches and snacks for the day. We:
Encourage parents to provide snacks and lunches that are healthy.
Advise parents that The MetroTennis is a nut-free sessions and to ensure no nut products are included.
Discourage children from sharing and swapping food in order to protect children with food allergies.
Ensure staff and children wash hands thoroughly before handling food.
Ensure staff sit with children to supervise snack and lunch time and ensure it is a safe and social occasion.

Fire Safety
Please refer to each venue’s Fire Safety information. You should fully understand the operation of the fire alarm procedures and recognise the sound of the fire alarm when activated. If in any doubt, the MetroTennis coaches at the venue should speak to that venues Safety Officer.

Access Routes
It it the responsibility of all staff to ensure that recognised escape routes are continually kept free from obstruction. It is the duty of all staff, on discovering any obstruction of an emergency exit, to attempt to remove the obstruction. Should this not be possible, the matter must be reported to the MetroTennis Director at the venue who will then report it to the venue’s own Safety Officer.

All spillages must be cleared up immediately.

On no account is fire equipment to be moved from its designated location or tampered with. This particularly applies to fire extinguishers, where there is a tendency to use them to prop open doors.

Fire doors should not be propped open for any reason.

Each venue will give MetroTennis their Fire Policy and Emergency Procedures to be held in The Coachess Folder. Staff at each venue will have been inducted to their specific Fire and Emergency Procedures.

Lifting and Carrying
The Manual Handling Operations Regulations 1992 are designed to reduce the number of accidents caused during lifting and handling operations at work.

Before attempting to lift an object, you should consider whether the operation is necessary and if the desired result could be achieved in a different way.

Assess the weight of the object before attempting to lift and handle it. If in doubt ask someone to help you.

Lift in easy stages - floor to knee and then knee to carrying position. Reverse this process when setting the load down.

Hold heavy objects close to the body, lifting with your legs and keeping your back straight.
Grip loads with palms, not fingertips and avoid changing your grip whilst carrying.

Do not jerk and shove as twisting your body may cause injury.

Do not persist in attempting to lift a load which causes a feeling of strain.

Do not let the load obstruct your view. Make sure the route is clear before you start moving.

Beware of slippery floors and obstructions.

Do not stand holding a heavy object. If a delay is inevitable, put it down on a platform of a suitable height.

Do not carry a load under one arm supported by your hip.

You are at a greater risk if you are pregnant, just returned to work after childbirth or suffering from any illness. You should not attempt to lift or move anything anywhere, The MetroTennis Director will arrange for objects to be moved by another member of staff.

Electrical Equipment
The MetroTennis recognises the Electricity at Work Regulations 1989 and undertakes to comply with them. Staff are responsible for visual inspection of any electrical equipment before use, for example, IT equipment. Attention should be given to signs of overloading, liquids or foreign materials spilt onto equipment, loose plugs or damaged cables. If any defects are found, the following action should be taken immediately:
Do not use the equipment.
Display a simple warning notice.
Report the problem to The MetroTennis Director who will report this to the venue’s own Safety Officer.

The MetroTennis staff should not attempt to interfere with electrical installations or equipment.

Managing Pressure at Work
The MetroTennis recognises that from time to time members of staff may feel to be under excessive pressure whether arising from work or domestic responsibilities.

Stress may manifest itself physiologically, with symptoms such as:
Increased sweating.
Aching neck and shoulders.
Lowering of resistance to infection.
Psychological symptoms of stress include:
Increased anxiety.
Lack of concentration.
Increased dependence on alcohol, cigarettes or drugs.
If you believe you are suffering from stress, for whatever reason, you should notify The MetroTennis Director and seek medical support to help manage stress.

Substances Hazardous to Health
The vast majority of substances used in sessions are safe when used in accordance with the manufacturer’s instructions. You must adopt the specified precautions and if in any doubt consult The MetroTennis Director.

Hazardous substances include cleaning materials and many other substances such as hand sanitiser, leafs , stones and dirt.

Suitable and sufficient risk assessments are required for all hazardous substances. All such substances must be properly controlled on site and kept in locked storage when not in use, and should not be left where children may access them without proper supervision. Each venue will have cleaning equipment that can be used if necessary, speak to the venue manager if required who will advise further.

MetroTennis will supply all protective clothing necessary for use in case of Covid 19.

Alcohol and Drugs
Intoxicating drink or drugs must not be brought into any of The MetroTennis sessions. Employees must not consume alcohol or drugs during working hours at sessions and should be fit to carry out their job. Such behaviour will result in disciplinary action or termination of your contract. If a child is found to have any banned substances on their person it will be confiscated immediately and their parents contacted.

Medical Conditions
You should inform the MetroTennis Director if you suffer from any medical condition, including pregnancy or disability which may require extra care by MetroTennis, particularly in the event of an emergency. Any information you give will be treated with the utmost confidentiality and will only be shared with MetroTennis relevant staff if deemed necessary.

MetroTennis will maintain general cleanliness, tidiness and safety of the workplace on an ongoing basis.
Dependent on venue, there may be a team of cleaners who will ensure the areas are clear after your departure, however you are expected, to maintain cleanliness as best as possible throughout the day.

Emergency exits will be kept unobstructed.

Mobile Telephones
Mobile phones should not be used whilst coaching or teaching as this acts as a distraction from supervision. Mobile phones should however be carried on your person on silent mode for practical purposes, for example contacting The MetroTennis Director in an emergency.

Safety Around the Venue

Please check your venue details as to the layout. It is imperative that if absolutely necessary to walk children across the car park that you do so in small groups. There must be a coach at the front of the group of children and at the back of the group. The children must walk in pairs.

When a child is registered at MetroTennis sessions and camps, the person that drops the child off will ensure that we have a signiture for them. On collection, the child is not allowed to leave sessions without a second signiture being provided.

Risk Assessments
The Management of Health and Safety at Work Regulations 1992 (MHSW Regs) are designed to implement the EC Framework Directive and require every employer to make a suitable and sufficient assessment of:

The risks to their health and safety to which they are exposed whilst they are at work.
The risks to the health and safety of persons not in employment (e.g. children attending MetroTennis sessions) arising out of or in connection with the running of MetroTennis sessions.

The definition of the word risk in the Approved Code of Practice (ACOP) which accompanies the MHSW Regs. states that “risk expresses the likelihood that the harm from a particular hazard is realised”. The term risk can therefore be taken to be a function of the probability of harm actually occurring and the severity of its consequences.

The ACOP defines the word hazard as “something with the potential to cause harm” - this can include substances or machines, the working environment, methods of work and many other aspects of work organisation.

A risk assessment can be defined as an identification of the hazards present in an undertaking and an estimate of the extent of the risks involved, whilst taking into account whatever precautions are already being undertaken. The ACOP states that employers are required to “undertake a systematic general examination of their work activity and record the significant finding of that risk assessment.”

The making of a risk assessment in practice simply puts into a more formal procedure the exercise of asking - and answering - the following questions:

What could go wrong? What harm could be done to whom, by what, in what circumstances and what are the chances of it happening?
What is needed to prevent it from going wrong? What precautions have been taken and what further precautions can be taken to prevent it happening? Account needs to be taken at this stage of the severity of harm and the likelihood of it being caused.

Risk assessments are required when a new venue is found and secured, this is carried out by the MetroTennis Director and these will then be updated annually. All MetroTennis coaches will have a risk assessment pro forma which will be filled in daily and reported back to the MetroTennis Director if action is required.

Making a Risk Assessment is basically a five stage process:

Identification of all the hazards
Evaluation of the risks
Measures to control the risks
Who is responsible for the action?
A review of the assessment

The following list gives the activities undertaken at MetroTennis which may result in hazards. These may need to be considered when carrying out risk assessments. The lost is by no means exhaustive, but illustrates the extent of hazards, which may need to be taken into account.

Fall of person from a height
Fall of object/material from a height Fall of person on same level Manual handling
Fire, including static electricity Adverse weather
Electricity Allergies

A risk assessment for each venue will be found in the MetroTennis’s Policies Folder along with the daily checklist for coaches’s. If it is necessary to complete a more thorough risk assessment by the MetroTennis Director on site they should contact Head Office where a new Risk Assessment pro forma will be emailed to them.

Reporting a Hazard

If a hazard is identified at a Venue, it must be reported to The MetroTennis Director for action.

A hazard which is so serious as to create the likely probability of injury should be reported by telephone immediately to the main contact at the Venue. They will then arrange for immediate appropriate action to be taken to correct the hazard, unless it is something that MetroTennis coaches can deal with.

Disability Discrimination

The Disability Discrimination Act 1995 imposes duties on employers and service providers which make it unlawful to discriminate against disabled people in certain circumstances. The duties imposed on service providers have been introduced in stages as follows:
Since December 1996, it has been unlawful for service providers to treat disabled people less favourably for a reason related to their disability.
Since October 1999, service providers must make “reasonable adjustments” for disabled people, such as providing extra help or making changes to the way they provide their services.
From October 2004, service providers may have to make further “reasonable adjustments” to overcome physical barriers to access.


Smoking is prohibited at all of MetroTennis Venues. Please see each Venue’s policy for their specific Smoking Policy.

The staff and children of MetroTennis need to work and learn in a safe environment.

Each Venue should have their own Security Policy with regards to surveillance, building security, security of grounds etc. and can be found in the specific venue dossier.

Access Control
Control of who is on Venue sites is crucial to the safety and security of staff, children and the Venue property. It is achieved by not only the practical measures, but also the procedures put in place to support those practical measures.

Each Venue will have different practical measures put in place, for example, electronic gates, manned security gates, authorised key holders etc. It is important that each of MetroTennis coaches knows what practical measures are in place at their Venue.

All staff members of MetroTennis are responsible for maintaining the safety and security of the premises and children throughout the day and in particular they are required to:

Ensure that all external access doors are kept shut at all times to prevent unauthorised access.
Contact The MetroTennis Director if you believe there to be an unauthorised person on site who will then take the necessary steps to identify the said unauthorised person.

Security of Equipment

Staff and children are responsible for their own property and also for that belonging to MetroTennis.

MetroTennis Ltd acknowledges the duty of care to safeguard and promote the welfare of children and adults at risk. MetroTennis operates at Southfields Lawn Tennis Club (SLTC). The club is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and LTA requirements. A copy of the club’s full safeguarding policy is available from SLTC website.

The club’s safeguarding policy recognises that the welfare and interests of children and adults at risk are paramount in all circumstances. It aims to ensure that regardless of age, ability or disability, gender reassignment, race, religion or belief, sex or sexual orientation, socio-economic background, all children:
have a positive and enjoyable experience of tennis at [insert name of club] in a safe and inclusive environment
are protected from abuse whilst participating in tennis.

Metro Tennis Ltd acknowledges that some children, including disabled children and young people or those from ethnic minority communities, can be particularly vulnerable to abuse and we accept the responsibility to take reasonable and appropriate steps to ensure their welfare.

As part of our safeguarding policy Metro Tennis Ltd will:
promote and prioritise the safety and well-being of children and adults at risk
ensure everyone understands their roles and responsibilities in respect of safeguarding and is provided with appropriate learning opportunities to recognise, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to children and adults at risk
encourage and maintain a culture where people feel able to raise a genuine safeguarding concern and are confident that it will be taken seriously
ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern
ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored
prevent the employment/deployment of unsuitable individuals
ensure robust safeguarding arrangements and procedures are in operation

The Club Welfare Officer - Grazyna Zajaczkowska can be contacted on: Email: gaga.z@talktalk.net Mobile: 07866 212677

The club’s policy and procedures will be widely promoted and are mandatory for everyone involved in Metro Tennis Ltd. Failure to comply with the policy and procedures will be addressed and may result in dismissal/exclusion from the club.

Anyone who does not feel comfortable raising a concern with the Club Welfare Officer should contact the LTA Safeguarding Team directly on 020 8487 7000, the Local Authority Designated Officer (LADO) or the NSPCC on 0808 800 5000. Further details about whistleblowing can be found in the club’s safeguarding policy.

The club’s safeguarding policy will be reviewed every two years, or sooner in the following circumstances:
changes in legislation and/or government guidance
as required by the Local Safeguarding Children Board or LTA
as a result of any other significant change or event.

Statement of Intent
Valuing diversity, reducing inequality and ensuring all people are treated with dignity and respect are fundamental to the METRO TENNIS Ltd (MT). We make a firm commitment to developing and supporting our people, so we have a focused, agile, and disciplined work force, properly and appropriately skilled to support the delivery of the organisation’s priorities and objectives, enabling MT to respond to challenges of all young people in today’s society.

Our vision is a future where every child enjoys the life-changing benefits that come from play and sport.

MT is committed to building an environment that celebrates diversity and tackles all forms of discrimination. We will promote equality of opportunity, working to be a role model on equality issues. The commitment outlined in this policy covers all aspects of the organisation and it is expected that all employees, consultants, agency workers, parents/carers and volunteers who work on behalf of, represent or engage MT will adhere to the principles of this policy.

The policy applies to all employees, workers, trustees, contractors and volunteers. Everyone involved in MT plays a part in making sure all aspects of our work are inclusive and welcoming of everyone. MT is committed to ensuring that all people irrespective of their protected characteristics of age, disability, colour, race, ethnic origin, gender identity, gender expression, marital or civil partnership status, pregnancy, nationality, religion or sexual orientation have a genuine and equal opportunity to participate in all MT activities.

MT is fully committed to the elimination of unlawful and unfair discrimination and values the differences that a diverse workforce brings to the organisation. This policy has been produced to try to prevent and address any unlawful discrimination or other unfair treatment, whether intentional or unintentional, direct or indirect. MT shall uphold its internal values of trust, integrity, responsibility and partnership working and shall also promote dignity in the workplace through its separate dignity at work policy.

The implementation of this policy and completion of the action areas will be the responsibility of the Board and Chief Executive who will involve all senior managers and staff at all levels. It is the responsibility of everyone involved in MT to ensure the principles of the Equality and Diversity Policy are understood and implemented.
LegalRequirements andDefinitionsThe commitments outlined within this policy are underpinned by MT’s legal obligations as determined by the Equality Act 2010. MT takes all claims of inappropriate behaviour, bullying, harassment and/or discrimination, whether direct or indirect by anyone involved with MT seriously. These claims will be dealt with through the appropriate disciplinary procedures.

Discrimination can take many forms including verbal, physical and online abuse. It is necessary for people to be aware of the different types of discrimination and the impact their actions have on others.

Direct discrimination is where a person is treated less favourably than another person because of a protected characteristic. An example of direct discrimination would be refusing to employ a woman because she was pregnant or refusing to work with someone based on their trans status.

Discrimination by association is direct discrimination against someone because they are associated with another person who possesses a protected characteristic (e.g. carers of disabled

Discrimination by perception is direct discrimination against someone because the other person thinks they possesses a particular protected characteristic (e.g. a heterosexual man who is perceived to be gay or bi);

Indirect discrimination occurs where a provision, criterion or practice is applied such that it would be to the detriment of a considerably larger proportion of the relevant group to which the individual belongs than to others. This would not be objectively justifiable and would be to the individual's detriment. An example of indirect disability discrimination could be requiring interview candidates to quickly read and interpret a long piece of text that could put people with dyslexia at a disadvantage or requiring people to be clean shaven can put some religious groups at a disadvantage.

Harassment is defined as unwanted conduct that violates a person's dignity or creates an intimidating, hostile, degrading, humiliating or offensive environment for that person, even if this effect was not intended by the person responsible for the conduct. Employees can now complain of behaviour they find offensive even if it is not directed at them.

Victimisation is considered to take place where someone is treated less favourably than others because they have alleged or supported a complaint or grievance or have given evidence in relation to a complaint.

Bullying may be defined as behaviour which is offensive, intimidating, malicious, insulting or an abuse of power through means intended to undermine, humiliate, denigrate or injure. Bullying is not limited to but can include racist, sexist and homophobic/biphobic/transphobic language and/or abuse.

MT regards discrimination, harassment, bullying or victimisation as gross misconduct and could lead to dismissal without notice. All complaints will be taken seriously and appropriate measures including disciplinary action may be brought against any individual who unlawfully discriminates against, harasses, bullies or victimises any other person.

As an Employer / Contractor MT will:
Create an environment where equality and diversity is valued, dignity and respect is promoted and all forms of discrimination and inappropriate behaviour are challenged and dealt with through the appropriate disciplinary channels;
Continue to lead by example in the development, treatment and consideration of its employees and volunteers and their diverse needs;
Operate an open and fair recruitment and selection process and encourage applications from all groups in the community;
Ensure selection for employment, promotion, training or other benefits will be on the basis of aptitude and eliminate the likelihood of bias (Volunteer recruitment will follow the same principle);
Empower our staff and ensure that the pathways into leadership positions are open to all
Require all existing and new employees and volunteers to attend regular equality and diversity training and provide additional and appropriate training and guidance to employees and volunteers in fulfilling their role and responsibilities;
Provide training to managers to enable them to recognise and challenge unlawful practices and deal effectively with complaints of bullying and harassment;
Deter discrimination by making it clear that it is unacceptable and will be treated as a serious disciplinary offence;
Investigate complaints of discrimination on any grounds in line with MT’s disciplinary
procedure; and Regularly review policies and procedures to ensure they are in line with best practice and all legal requirements.

As an Organisation MT:
Aims to create an environment in which everyone is respected and valued for the diversity and individuality they bring;
Will not tolerate or allow to go unchallenged any form of discrimination, harassment and bullying by any individual towards other individuals whilst engaged in any MT activities;
Reserves the right to withdraw their services if anyone they are working with (including but not limited to, partner, school, NGB) participates in discriminatory behaviour. This decision will only be taken after a full investigation in the circumstances.
Fully support employees who speak out about discriminatory behaviour they have witnessed or experienced through reporting.

MT expects everyone involved in activity connected to MT, including those who advocate our work, to:

Fully adopt and embrace the ethos of equity and diversity as outlined in this policy;
Be respectful of all others and not discriminate, bully, harass or victimise anyone;
Respect individual difference based on any characteristic;
Where necessary explain the policy and its implications to others including children;
Be role models for everyone involved in MT activities;
Challenge, where appropriate, and report all forms of discrimination, bullying, harassment and victimisation to MT by emailing safeguarding@metrotennis.co.uk; and
Assist MT in any investigation and provide accurate unbiased information.

Breachof Policy As stated throughout this policy, MT takes seriously all cases of harassment, bullying, discriminations and victimisation. Any employee, parent, consultant, volunteer who works on behalf of, represent or engages with MT who display any behaviour which is contrary to this policy or its intent will be subjected to the appropriate disciplinary procedure. Any individual may raise a complaint and no employee or volunteer will be penalised for doing so unless it is without foundation and not made in good faith. Please refer to the Whistleblowing Policy.

Monitoringand Review Diversity monitoring is considered an essential process for MT to identify patterns and highlight areas of concern. Diversity information provided by job applicants, employees and volunteers for monitoring purposes is kept confidential and in line with the current Data Protection legislation.

MT will consider and take any appropriate action to address any concerns which may be identified as a result of the monitoring process.

MT cannot lawfully discriminate but may use appropriate lawful methods, including lawful positive action, to address the under-representation of any group which MT identifies as being under- represented.

This policy will be reviewed at least once every two years and more frequently, if required, in the event of changes to related legislation.

Any MetroTennis' courts, camps or coaching sessions may be cancelled up to 24 hours in advance.

A credit will be offered for use against a future purchase

MetroTennis cannot accept a request for cancellation in retrospect, with the exception of court bookings affected by adverse weather. In this case a request for a credit must be made to the MetroTennis office by email (metro@metrotennis.co.uk) no later than 24 hours after the time of the booking.

If you are absent from a coaching session for a reason other than MetroTennis cancelling it, you are choosing to forfeit the time

MetroTennis will, where possible, transfer customers onto another coaching session, subject to availability

If MetroTennis has to cancel a coaching session or programme you have booked because it is under-subscribed or a coach becomes unavailable, we will suggest alternative arrangements and/or offer you a full credit against future court bookings or coaching sessions. If neither of those is suitable, we will offer a full refund

When purchasing a course of tennis coaching you are committing to the entire course, individual sessions missed will not be credited. A credit will be offered for any extended period (3 consecutive sessions or more) where you cannot attend due to illness/injury.