Cancellation policy

Any MetroTennis' courts, camps or coaching sessions may be cancelled up to 24 hours in advance.

A credit will be offered for use against a future purchase

MetroTennis cannot accept a request for cancellation in retrospect, with the exception of court bookings affected by adverse weather. In this case a request for a credit must be made to the MetroTennis office by email (metro@metrotennis.co.uk) no later than 24 hours after the time of the booking.

If you are absent from a coaching session for a reason other than MetroTennis cancelling it, you are choosing to forfeit the time

MetroTennis will, where possible, transfer customers onto another coaching session, subject to availability

If MetroTennis has to cancel a coaching session or programme you have booked because it is under-subscribed or a coach becomes unavailable, we will suggest alternative arrangements and/or offer you a full credit against future court bookings or coaching sessions. If neither of those is suitable, we will offer a full refund

When purchasing a course of tennis coaching you are committing to the entire course, individual sessions missed will not be credited. A credit will be offered for any extended period (3 consecutive sessions or more) where you cannot attend due to illness/injury.